Service Crew
Job Summary
The Service Crew is responsible for greeting guests, taking accurate food and beverage orders, and providing knowledgeable recommendations. They ensure prompt and professional service, maintain cleanliness in the dining areas, and collaborate with team members for smooth operations. The role requires working a 12-hour shift system with EPF and SOCSO provided.
Responsibilities
- Greeting guests and seating them according to procedures
- Taking accurate food and beverage orders
- Serving food and beverages with professionalism
- Clearing and resetting tables to high standards
- Maintaining cleanliness and hygiene in dining areas
Required Skills
- Excellent communication and interpersonal skills
- Strong attention to detail and accuracy
- Ability to work in a fast-paced environment
- Physical capability to stand for extended periods
- SPM & Above qualification
Job Details
Greeting guests warmly upon arrival and seating them in designated areas in accordance with restaurant procedures. Presenting menus to guests and providing knowledgeable recommendations about our offerings, including specials menu's and beverages. Taking accurate food and beverage orders whilst ensuring clarity on any special requests. Communicating orders efficiently to the kitchen and bar staff. Serving food and beverages with professionalism, ensuring correct items are delivered to the correct guests. Maintaining attentiveness to guest needs throughout their dining experience, promptly addressing any issues or requests. Clearing tables and resetting them to our high standards between seatings. Maintaining cleanliness and hygiene standards in dining areas and service stations. Collaborating with team members to ensure smooth service operations and supporting colleagues when needed. Adhering to food safety. Work in shift - 12 hours per shift EPF & SOCSO provided
Requirements
Excellent communication and interpersonal skills with the ability to engage positively with diverse guests
Strong attention to detail and accuracy when taking orders and processing transactions
Ability to work efficiently in a fast-paced environment whilst maintaining composure under pressure
Flexibility and willingness to work varied shifts, including evenings and weekends as required
Physical capability to stand for extended periods and carry items such as trays and plates
Knowledge of food safety and hygiene standards, or willingness to obtain relevant certifications
A professional appearance and commitment to maintaining high standards of personal grooming
Reliability and punctuality with a positive attitude towards teamwork
SPM & Above