Digital Marketing Account Executive
Job Summary
ZenWeb is looking for a Mandarin-speaking Digital Marketing Account Executive to manage client relationships and run Google Ads, Meta Ads, and SEO campaigns. You will act as the main point of contact for business owners, planning and optimizing their campaigns while delivering performance reports. Candidates should have 1-2 years of experience in digital marketing or account management and be able to explain campaign data simply.
Responsibilities
- Manage client relationships and act as the main point of contact
- Plan, manage, and optimize Google Ads, Meta Ads, and SEO campaigns
- Prepare and present regular performance reports to clients
- Coordinate with internal designers, writers, and developers
Required Skills
- 1–2 years in digital marketing or account management
- Hands-on experience with Google Ads, Meta Ads, or SEO
- Fluent in Mandarin (spoken and written) with professional English
- Strong organizational and client-servicing skills
Job Details
About the role
ZenWeb is a Malaysian digital marketing agency helping local businesses grow through SEO, Google Ads, Meta Ads and web design. We’re looking for someone who enjoys both sides of agency work: looking after clients and running their campaigns. You’ll be the go-to person for your clients, and you’ll plan and manage their Google Ads, Meta Ads and SEO with our team behind you. This is not an admin or social media posting role. You’ll be talking to business owners every day, many of them in Mandarin, and you’ll be responsible for their results.
What you’ll do
Client relationship
- Run onboarding: kick-off calls, collecting access and materials, agreeing on goals and timelines
- Be the main contact for your clients on WhatsApp, email and calls
- Set clear expectations and explain results in plain language
- Handle questions, concerns and change requests, and bring in the right teammate when needed
- Spot upsell and renewal opportunities and raise them at the right time
Digital marketing delivery
- Plan and manage Google Ads, Meta Ads and SEO campaigns
- Monitor performance and optimise for leads, sales or other agreed goals
- Prepare and present regular performance reports
- Coordinate with our designers, writers and developers so work is delivered on time
Internal
- Keep client records, tasks and deadlines up to date
- Share client feedback and ideas to help improve our service
Requirements
What you need
- 1–2 years in digital marketing, account management or client servicing (agency experience preferred)
- You’ve personally set up or managed at least one Google Ads, Meta Ads or SEO project, and can tell us what results it got
- Fresh grads are welcome only if you’ve run real campaigns (internship, own business or personal project) and can show the numbers
- Able to read campaign data and explain it simply
- Fluent in Mandarin (spoken and written) with professional English
- Organised and comfortable handling several clients and deadlines at once
- Calm and professional when clients are worried or unhappy
- Diploma or degree in Marketing, Business, Communications or a related field (or equivalent experience)