Retail Operations Assistant

Employment Type: Full-Time / Part-Time Eligibility: Malaysian Citizens Only Job Responsibilities Retail & Customer Service - Assist customers with purchases, product enquiries, and recommendations. - Handle cashier duties, POS transactions, and payment processing. - Familiarise yourself with our products, including trading card games, accessories, and collectibles. - Restock merchandise, arrange product displays, and maintain store presentation. - Assist with receiving, checking, pricing, and organising incoming products. - Provide a friendly, welcoming shopping experience for all customers. - Assist with online orders, including picking, packing, and order fulfilment. - Respond to basic customer enquiries in-store and through our communication channels. TCG Drop-Offs & Inventory Management - Assist customers with TCG card drop-offs, including receiving, checking, sorting, and organising submissions. - Ensure drop-off submissions are properly recorded, labelled, and stored. - Assist with processing and organising TCG singles for inventory and sale. - Conduct regular stock counts and assist with inventory reconciliation. - Update inventory records and ensure stock quantities are accurately reflected in the system. - Monitor stock levels and report discrepancies or low-stock items. - Maintain an organised inventory storage area, including singles, sealed products, and accessories. - Assist with stock transfers, replenishment, and other inventory-related tasks. Tournament & Community Operations - Assist with the preparation and execution of TCG tournaments and community events. - Handle player registration, entry fee collection, and attendance tracking. - Assist with tournament setup, including tables, seating arrangements, and event materials. - Prepare and distribute participation rewards, tournament prizes, and promotional items. - Support tournament organisers and judges with event logistics when required. - Help maintain an organised and comfortable playing environment. - Assist with event cleanup and restoring the store after tournaments. - Engage positively with players and help create a welcoming community atmosphere. Café & Beverage Operations (Secondary Role) - Prepare and serve coffee, tea, and other beverages according to our recipes. - Assist with simple food preparation, heating, and serving. - Maintain cleanliness of the café counter, equipment, and preparation areas. - Monitor beverage supplies and assist with stock replenishment. - Follow basic food safety and hygiene procedures. No barista experience required. Training will be provided! General Store Operations - Assist with daily opening and closing procedures. - Maintain cleanliness and organisation throughout the store, retail area, café, and tournament space. - Work closely with other team members to ensure smooth daily operations. - Follow store procedures for cash handling, inventory management, and customer service. - Assist with other reasonable duties related to store operations as required. Working Hours Shift-based schedule within store operating hours: Tuesday–Friday: 4:00 PM – 11:00 PM Saturday–Sunday: 12:00 PM – 11:00 PM Monday: Store closed Actual working hours, breaks, and rest days will be arranged according to the staff roster and applicable employment regulations. What We Offer - Competitive salary based on experience. - Staff meals during eligible shifts. - EPF, SOCSO, and EIS contributions. - On-the-job training in retail operations, inventory management, TCG products, tournament operations, and beverage preparation. - A casual, friendly working environment surrounded by a passionate gaming community. - Opportunities to develop new skills and grow alongside the business. Requirements - Malaysian citizens only. - Previous retail, customer service, or store operations experience is an advantage, but not compulsory. - Fresh graduates and applicants without experience are welcome. - Friendly, approachable, and comfortable interacting with customers. - Good communication skills in English and Bahasa Malaysia. - Responsible, punctual, organised, and attentive to detail. - Able to work independently and as part of a team. - Comfortable handling cashier duties, inventory records, and basic computer systems. - Willing to learn about trading card games, products, and store operations. - Able to multitask and work efficiently during busy periods. - Interest in trading card games, gaming, or collectibles is a big plus, but not required. - No barista experience required. Just be willing to learn how to prepare drinks. - Must be willing to work evenings, weekends, and public holidays according to the roster.