Front Office Assistant

Responsibilities: - Welcome and check-in/check-out guests in a courteous, efficient and professional manner. - Handle guest reservations, walk-ins, room assignments and rate quotations accurately. - Respond promptly to guest enquiries, requests and complaints, escalating where necessary. - Maintain accurate guest records, billing and cashiering in line with SOPs. - Coordinate with Housekeeping, Bellman and other departments to ensure room readiness and guest service flow. - Handle telephone calls, messages and correspondence professionally. - Process payments, deposits and ensure proper cash handling and end-of-shift reconciliation. - Maintain product knowledge of hotel facilities, promotions and local attractions to assist guests. - Ensure the front desk and lobby area are kept clean, organised and presentable always. - Support emergency and security procedures as required. - Maintain close communication and coordination with the reservations team and ensure booking information are in order. Requirements / Qualifications: - Diploma or equivalent in Hospitality Management or related field. - Prior experience in front office or guest service operations preferred. - Good command of English and Bahasa Malaysia; additional languages an advantage. - Proficient in hotel PMS and basic Microsoft Office applications. - Pleasant, well-groomed and service-oriented disposition. - Able to work shifts, weekends and public holidays as required. - Possession of own transport is an added advantage.