Senior Client Servicing Executive

Role Overview The Senior Client Servicing (AM) plays a key leadership role within the client servicing team, bridging strategic thinking with day-to-day execution. This position requires a confident, proactive, and solutions-driven individual who can manage clients, guide internal teams, and ensure projects are delivered smoothly and effectively. The role also focuses on strengthening client relationships and maintaining project momentum. A Senior Client Servicing Executive is expected to demonstrate sound judgment, professionalism, and leadership while upholding the agency’s standards of service and collaboration. Key Responsibilities Client Relationship Management - Be the primary point of contact for clients, fostering strong, trust-based partnerships. - Understand client goals, challenges, and expectations, translating them into actionable project objectives. - Maintain consistent, proactive communication to keep clients informed, engaged, and delighted. Project Execution and Oversight - Manage end-to-end project execution, ensuring all deliverables align with agreed-upon timelines, budgets, and quality standards. - Collaborate seamlessly with designers, writers, and other creative teams to deliver top-notch results aligned with client expectations. - Identify potential risks early, providing solutions to keep projects on track and avoid disruptions. Presentations, Reporting, and Feedback - Develop and present engaging project updates, proposals, and final deliverables to clients. - Lead client meetings, effectively communicating key milestones, progress, and results. - Gather and incorporate client feedback into future project planning to ensure continuous improvement. Requirements - Bachelor’s degree in Marketing, Communications, Business, or a related field. - 3-5 years of experience in account management, project management, or a similar role—ideally within a creative agency environment. - Exceptional communication and interpersonal skills, with a natural talent for building rapport and maintaining long-term client relationships. - Proven ability to manage multiple projects under tight deadlines with grace and precision. - Strong attention to detail with superb organizational skills. - Proficiency in project management tools (e.g., Slack, Trello, Google Sheets, Google Slides) and Microsoft Office Suite. - Preferably from a creative agency background.