Customer Service Crew

A. First-Class Customer Service Standard ● Welcome and greet every guest warmly, delivering a first-class BattleKart experience from arrival to departure. ● Provide accurate, up-to-date information on packages, rates, and BattleKart's signature game modes. ● Explain the BattleKart concept and augmented-reality experience clearly to guests who are new to the brand. ● Conduct or support pre-session briefings with guests on safety rules, go-kart handling and SOP, in coordination with the arena/floor operations team. ● Maintain a polished, presentable, professional, and energetic front-of-house presence at all times. B. Cashier & Routine Transactions ● Manage the cashier counter and process all sales transactions (cash, card, e-wallet) accurately using the POS system and back end portal. ● Perform daily cash handling, reconciliation, and reporting in line with company procedure. ● Issue receipts and process adjustments strictly according to policy. ● Handle retail, merchandise, and package add-on sales as required. ● Cross cover with floor team when required. C. Opening & Closing Procedures ● Carry out daily opening procedures — counter and systems setup, float verification, and readiness checks. ● Carry out daily closing procedures — end-of-day cash reconciliation, reporting, and secure handover. ● Ensure the front desk, lounge, and customer areas are neat, clean, and fully ready for operations at open and close. D. Booking & Reservation Assistance ● Assist walk-in and end to end online customers with session bookings, follow up, schedule changes, and package selection. ● Coordinate booking and session timing with the operations/track team to manage guest flow and capacity. ● Confirm booking details, manage waitlists, and proactively communicate any delays or changes to guests. ● Manage all incoming calls and BattleKart KL's official communication channels (phone, WhatsApp Business, email) for customer enquiries, feedback, and support requests. E. Guest Inquiries & Attentiveness ● Respond attentively and courteously to all guest questions, requests, and concerns, escalating to the Duty/Branch Manager where needed. ● Manage phone calls and company communication channels for customer enquiries and support. ● Follow up proactively with guests to ensure satisfaction throughout their visit. ● Provide secretarial, administrative, and inventory support as and when required. F. Arena Floor & Operations Duties ● Conduct pre-session briefing to driver/customer, safety rules, go-kart handling and standard procedure. ● Assist with daily opening and closing, operations and any maintenance required. ● Ensuring arena safety standards are adhered to throughout each session. ● Assist with additional duties arena and facility maintenance as required. ● Manage and guide customers into the arena. ● The Hybrid anchor of the role cross cover handling front desk, briefing, assisting customers/guests when required. G. Support / General ● Cleaning standards (Arena floor and area, front desk and cashier area, customer/common lounge area, briefing area, and staff room). ● Waste management and equipment care, including projection equipment. ● Coordination with operations/front desk during events or peak hours. Requirements ● SPM holders and fresh graduates are welcome to apply. ● Good communication skills and fluent English and Malay (Mandarin, Cantonese and other languages are a plus; energetic, friendly, and guest-focused personality.) ● Prior customer service or cashier experience preferred; familiarity with POS / computer systems is an advantage. ● Hardworking, proactive, and helpful, with strong integrity, honesty, and high commitment to the job. ● Able to work across multiple departments when required. Multi-skilled workforce model. ● Able to work as part of a team, and comfortable working weekends, peak season, and public holidays. ● Shift-based schedule and rotation based on 45 working hours per week (5 working days, 2 off days). ● Guideline age range of approximately 21–33 years. ● Open to both male and female applicants. ● Familiarity with the entertainment, leisure, hospitality, or tourism industry is an advantage. ● Willing and excited to be part of BattleKart Kuala Lumpur's operations founding team — the first BattleKart center in Asia.