IT Assistant
Job Summary
As our IT Assistant, you are the backbone of daily tech operations, keeping front desk systems, guest Wi-Fi, and staff tools running smoothly. You will provide first-line helpdesk support, manage hardware and software inventory, and maintain network health in a busy hospitality environment. This role offers hands-on experience and growth opportunities while ensuring reliable systems for guests and staff.
Responsibilities
- Maintain workstations, POS terminals, and staff devices
- Provide first-line helpdesk support
- Manage guest Wi-Fi and network health
- Perform backups, security updates, and system maintenance
Required Skills
- 2+ years IT support experience
- Knowledge of IT infrastructure and networking
- Familiarity with Windows, Office 365, and POS systems
- Good communication and problem-solving skills
Job Details
Responsibilities
Daily IT Operations
- Maintain and monitor front desk workstations, point-of-sale terminals, and staff devices to ensure uptime during shifts.
- Manage guest Wi-Fi access and performance, including account setup and basic bandwidth troubleshooting.
- Perform routine backups and verify data integrity for booking and shift records.
- Keep inventory and lifecycle records for hardware and software.
Support & Service Management
- Provide first-line helpdesk support to staff both in-person and remotely using ticketing or messaging tools.
- Diagnose common hardware and software faults and escalate complex issues to vendors or senior IT when needed.
- Install and configure standard software, user accounts, and permissions on Windows and macOS devices.
- Document fixes and maintain a simple knowledge base for recurring issues.
Security & Maintenance
- Apply security updates and patches for servers, POS machines, and endpoints on a regular schedule.
- Monitor basic network health, manage firewall rules, and liaise with ISP or managed service providers for outages.
- Assist with access control and credential management to protect guest and company data.
- Conduct periodic checks on backups, antivirus, and system logs to detect anomalies.
Requirements
Qualifications & Experience
- Minimum 2 years of hands-on IT support or technical operations experience, preferably in hospitality or retail environments.
- Diploma or degree in IT, Computer Science, or a related field is preferred but not mandatory with relevant experience.
- Comfortable working in a small team where you take practical ownership of tasks and follow through to completion.
Hard Skills & Knowledge
- Proven knowledge of IT Infrastructure, including routers, switches, and wireless access points.
- Experience with IT Service Management practices and common ticketing workflows.
- Familiarity with IT Security basics such as patching, antivirus, and user access controls.
- Hands-on experience with Windows, Office 365, basic networking, and POS or reservation systems is highly valued.
Soft Skills & Qualities
- Communicate clearly with non-technical staff and explain fixes in simple terms.
- Work calmly under pressure, especially during peak service periods and events.
- Show initiative to identify recurring problems and propose simple, practical improvements.
- Be organized and dependable, with attention to documentation and follow-up.