Guest Support Assistant

Guest Support - Handle check-in & check-out coordination (future concierge setup) - Manage guest communication across OTA platforms (Airbnb, Booking.com, etc.) - Assist with luggage storage and on-site guest support - Collect cash payments and security deposits - Handle damage claims (e.g. submit via Airbnb) - Manage access card issues (lost cards, replacements, police report coordination) - Update guest communication templates & automated messages - Maintain and update building/unit information records Admin Coordination - Record and track unit defects via system/app - Coordinate with Management Office (MO) and update project PIC - Handle email correspondence and follow-ups - Manage invoicing, purchase tracking, and receipts documentation - Label and organize keys and access cards - Conduct inventory checks after unit handover Requirements - Diploma / Degree in Hospitality, Business, or related field - Fresh graduates are welcome (training provided!) - Good communication skills (English required, Bahasa Malaysia and Mandarin is a plus) - Comfortable using WhatsApp, Google Sheets, and booking platforms - Responsible, responsive, and detail-oriented - Able to work weekends / public holidays (Compulsory)