Customer Service Intern

Key Responsibilities: A. Customer Engagement & Feedback - Meet and interact with customers to understand their concerns, needs, and expectations - Conduct surveys, interviews, and feedback collection exercises - Document and analyze customer pain points across different touchpoints - Negotiate with customers on their responses on various business related matters B. Problem Identification & Resolution - Identify issues related to marketing, promotions, business operations, and financial services - Work with internal teams to propose and follow up on solutions - Assist in resolving customer concerns in a timely and professional manner C. Business Improvement Initiatives - Support in identifying areas for process and service improvements - Provide insights and recommendations based on customer feedback - Track and report trends in customer satisfaction and business performance D. Programs, Webinars & Events - Assist in planning and organizing webinars, seminars, and customer engagement programs - Coordinate with internal and external stakeholders for event execution - Help prepare presentation materials, reports, and communication content E. Reporting & Analysis - Maintain records of customer interactions and feedback - Prepare reports, dashboards, and summaries for management review - Support data-driven decision-making processes Requirements: - Currently pursuing or recently completed a degree in Business Administration, Management, Marketing, or related field - Strong communication and interpersonal skills - Comfortable interacting with customers and stakeholders - Analytical mindset with problem-solving abilities - Proficient in Microsoft Excel / Google Sheets and PowerPoint - Self-motivated, proactive, and eager to learn Preferred Skills: - Experience in surveys, customer service, or event coordination - Basic understanding of financial services or fintech