Customer Success Trainee
Job Summary
Support product demo meetings and provide professional training to product users. Monitor product usage of key clients and improve customer satisfaction through various approaches. Collaborate with team members on marketing events and prepare technical materials.
Responsibilities
- Support product demo meetings and Q&A
- Provide professional training and project guidance to users
- Monitor product usage and improve customer satisfaction
- Prepare technical materials for demo and training
Required Skills
- Bachelor's degree in Quantity Surveying, Civil Engineering, Architectural Engineering or related
- BIM expertise and digital construction skills
- Excellent communication and teamwork skills
- Proficiency in English with basic Mandarin as a plus
Job Details
Support product demo meetings, including but not limited to technical demand exploration, product demo, Q&A, etc. Provide product professional training to product users; monitor product usage of key clients and improve customer satisfaction through various approaches. Provide project guidance for key clients based on business needs. Prepare technical materials for demo and training purposes. Collaborate with team members on marketing events. Salary Range: SGD 4,000–5,000 per month. Requirements: Bachelor's degree or above, majoring in Quantity Surveying, Civil Engineering, Architectural Engineering or related disciplines; preferred skill (s): BIM expertise, digital construction. Excellent communication skills, pressure resistance, teamwork spirit and relationship-building ability; strong sense of purpose and prominent customer-oriented mindset. Strong self-learning ability and capacity to solve problems independently, with a proactive and optimistic attitude. Proficiency in English; basic Mandarin skills are a plus.