IS Intern
Job Summary
Wipro Unza Malaysia is seeking an Information Systems Intern to provide technical support for workstations, laptops, and mobile devices. The role involves troubleshooting hardware and network issues, managing the Office 365 account, and configuring networking equipment. Additionally, the intern will help manage the Spiceworks Helpdesk and Inventory Monitoring system.
Responsibilities
- Provide technical support for workstations and mobile devices
- Troubleshoot hardware, printers, servers, and network equipment
- Manage and administer Office 365 and Outlook accounts
- Configure and maintain networking equipment like switches and AP
- Manage Spiceworks Helpdesk and Inventory Monitoring system
Required Skills
- Diploma or Degree in Computer Science, IT, or related field
- Good written and verbal communication in Malay and English
- Experience in managing Windows 10
- Experience in network switching
- Experience in Microsoft Office
Job Details
Responsibilities: Provide technical support and assistance to end-users on workstations, laptops, and mobile devices. Troubleshoot issues related to printers, servers, NAS, routers, and switches Manage and administer the Office 365 company account, including support, installation, and managing the Outlook account for users, and performing monthly housekeeping to ensure the account is fully utilized. Plan, configure, and maintain networking equipment, including experience with configuring switches and AP. Manage and configure Spiceworks Helpdesk and Inventory Monitoring system, including automation of ticketing and user portal, monitoring tickets and inventory, generating reports, troubleshooting, and providing user support.
Requirements Requirements: Diploma / Degree in Computer Science/ Computer Networking / IT / other relevance principle Good written and verbal for Malay and English language Experience in managing Windows 10 Experience in network switching Experience in Microsoft Office