Shoe Technician

The Builder You will help build a reliable shoe care service from the ground up, shaping cleaning routines, workshop flow, and customer handovers if assign to the outlet. This role is perfect if you enjoy cleaning things, improving small processes, and seeing immediate results in products and customer feedback. Your Growth & Impact Develop practical cleaning skills through on-the-job training and regular coaching sessions. Expand your cleaning by learning a range of techniques, Full cleaning for soles, interiors, and exteriors, based on each material plus detailing and polishing. We also teach cap and bag care. Build a stronger CV by managing small workshop projects and stock handling tasks. Connect with retail and operations teams to understand product lifecycle and care best practices. Gain customer-facing experience that prepares you for supervisory or workshop lead roles. Responsibilities Cleaning and Restoration - Inspect shoes and diagnose wear patterns, damage, and clean needs in a clear, organised way. - Perform basic cleaning such as cleaning the soles, insoles, and exterior using the machines and tools provided. - Maintain tools and equipment, and keep cleaning stations clean and safe for daily use. - Log completed cleaning and note recurring product issues for quality checking tracking. Quality & Inventory - Check incoming and outgoing stock for defects and ensure cleaning items meet our quality standards. - Apply simple QA/QC checks and report trends to the supervisor for continuous improvement. - Manage cleaning tools and consumables, and update inventory records after each job. - Label and store cleaning items correctly to avoid mix-ups during customer delivery or collection. Store Support & Logistics - Work with the retail team to receive customer requests, explain cleaning timelines and issued of product, and arrange handovers. - Assist with light logistics tasks such as cap task or bag task , packing, QC , and coordinating returns to stores. - Keep the workshop organised to ensure a smooth flow from intake to completion. - Help maintain cleaning standards using approved cleaning products and safe handling methods. Requirements Qualifications & Experience - 0 years of formal experience required, open to fresh graduates or candidates new to footwear repair. - Must be age 18 years old (After birthday) - Basic secondary education or equivalent is acceptable while we provide practical training. - Prior hobbyist cleaning experience or vocational exposure is a plus but not mandatory. - Extra if good taking video for media daily content on our media social. - Flexible availability to work on-site during retail hours, including weekends when needed. Hard Skills & Knowledge - Competence with basic hand tools, adhesives, and cleaning products used in shoe,cap and bag cleaning. - Familiarity with simple inventory tasks and basic record keeping for parts and cleaning. - Awareness of quality checks and an ability to follow step-by-step cleaning processes. - Basic logistics understanding to coordinate handovers and small dispatch tasks. Soft Skills & Qualities - Multitasking ability to handle several small jobs while keeping attention to detail. - Good communication to explain cleaning options and manage customer expectations politely. - Patient, careful, and process-oriented mindset that values consistent quality. - Willingness to learn, accept feedback, and follow safety and cleanliness routines.