Service Crew
Job Summary
We are looking for energetic and customer-focused Service Crew to support the daily operations of our Durian Day outlet. The role combines customer service, cashiering, product handling, beverage preparation and simple food preparation, with team members expected to rotate between front-of-house and kitchen duties according to operational needs.
Responsibilities
- Deliver friendly customer service and handle cashiering duties
- Prepare beverages, desserts, and simple food items following SOPs
- Maintain cleanliness and hygiene of dining, counter, and kitchen areas
- Assist with stock replenishment, inventory, and opening/closing duties
Required Skills
- Minimum SPM or equivalent education
- Good communication and positive service attitude
- Comfortable working on rotating shifts, weekends, and public holidays
- Ability to work in a fast-paced team environment
Job Details
Job Summary: We are looking for energetic and customer-focused Service Crew to support the daily operations of our Durian Day outlet. The role combines customer service, cashiering, product handling, beverage preparation and simple food preparation, with team members expected to rotate between front-of-house and kitchen duties according to operational needs.
Key Responsibilities:
Customer Service & Front-of-House
- Welcome and assist customers in a friendly and professional manner.
- Introduce menu items, durian products, desserts and ongoing promotions.
- Take customer orders accurately and process payments through the POS/cashier system.
- Serve food and beverages promptly and maintain good presentation standards.
- Handle basic customer enquiries and feedback professionally.
Food & Beverage Preparation
- Prepare beverages, desserts and simple food items according to established SOPs and recipes.
- Perform basic food preparation such as reheating, assembling, portioning, filling, garnishing and plating.
- Ensure proper presentation, portion size and product quality before serving.
- Follow food safety, hygiene and handling requirements at all times.
- Assist with preparation and replenishment of ingredients and packaging materials.
Outlet Operations
- Maintain cleanliness of the dining, service counter, kitchen and preparation areas.
- Assist with opening and closing duties.
- Replenish products, ingredients, utensils and supplies when required.
- Check product freshness and follow proper storage and stock rotation practices.
- Support stock receiving and basic inventory checking.
- Follow all company SOPs, safety requirements and outlet operating procedures.
- Perform other outlet-related duties assigned by the Supervisor or Outlet Manager.
Job Requirements:
- Minimum SPM or equivalent; fresh school leavers are welcome to apply.
- Experience in F&B, café, restaurant or retail operations is an advantage but not compulsory.
- Comfortable handling both customer service and kitchen/food preparation duties.
- Willing to work on rotating shifts, weekends and public holidays.
- Good communication skills and a positive service attitude.
- Able to work effectively in a fast-paced environment and as part of a team.
- Responsible, punctual and willing to learn.
- Training will be provided.