Service Crew
Job Summary
We are seeking energetic, customer-oriented Waiters and Waitress (Service Crew) to join our front-of-house team in Kuala Lumpur. As the face of our restaurant, you will ensure every guest enjoys a warm, seamless, and memorable dining experience. Join our team and grow with us!
Responsibilities
- Welcome guests and manage seating arrangements.
- Take orders, explain menu options, and enter orders into the POS system.
- Serve food and beverages promptly while maintaining presentation standards.
- Maintain table cleanliness and handle billing transactions.
- Address guest feedback and manage station upkeep.
Required Skills
- Prior F&B or retail experience (Fresh SPM leavers welcome)
- Conversational Bahasa Malaysia and English (Mandarin is a plus)
- Valid Typhoid Vaccination and Food Handler Course
- Strong customer service and communication skills
- Physical stamina and availability for shift work
Job Details
About the role
We are seeking energetic, customer-oriented Waiters and Waitress (Service Crew) to join our front-of-house team in Kuala Lumpur. As the face of our restaurant, you will ensure every guest enjoys a warm, seamless, and memorable dining experience through attentive service, menu guidance, and efficient table management.
Key responsibilities
- Guest Greeting & Seating: Welcome guests warmly upon arrival, guide them to their tables, present menus, and introduce daily food or beverage specials.
- Order Taking & Upselling: Guide diners through our menu options (including highlighting pork-free/dietary options), take accurate food and drink orders, and suggest pairings or popular dishes.
- POS System Entry: Accurately enter orders into the Point of Sale (POS) system and relay special dietary requests or modifications directly to the kitchen and bar team.
- Food & Beverage Service: Deliver food dishes and drinks promptly from the kitchen/bar to tables while ensuring presentation standards are met.
- Table Maintenance: Perform regular check-ins during meals, attend to guest requests (water refills, extra cutlery, condiments), and clear empty plates and glassware efficiently ("bussing").
- Billing & Payments: Prepare correct dining bills, process cash, card, or e-wallet transactions, and handle POS terminal operations at table-side or payment counters.
- Station Upkeep: Maintain cleanliness and organization in the dining area, service stations, and cashier area before, during, and after operational shifts.
- Guest Feedback Handling: Respond promptly to guest concerns or complaints with a positive attitude, escalating to the Service Manager or Supervisor when necessary.
Requirements
About you
- Experience: Prior experience as a Waiter, Waitress, or Service Crew member in an F&B, cafe, or retail environment is preferred. Fresh SPM leavers and entry-level candidates with a strong service mindset are encouraged to apply (full on-the-job training provided).
- Language Proficiency: Conversational Bahasa Malaysia and English to communicate with diverse local and international diners. Fluency or basic knowledge of Mandarin is an added advantage.
- Mandatory Requirements: Valid Typhoid Vaccination certificate and completion of the Food Handler Course (or willingness to obtain them prior to employment).
- Customer Service Skills: Excellent communication skills, friendly demeanor, neat personal grooming, and a genuine passion for hospitality.
- Physical Stamina: Ability to stay on your feet for long hours, maintain energy in a high-volume restaurant environment, and carry service trays safely.
- Work Schedule: Willingness to work operational retail shift hours (6-day work week, including weekends, split shifts, and public holidays).