Health Content Advisor

Reports to: Brand & Marketing Lead Department: Marketing What you’ll do - Create accessible video scripts, captions, articles and FAQs that explain health concepts accurately and connect them responsibly to relevant product information. - Present educational videos and live sessions, and represent the brands at roadshows and events with a natural, approachable communication style. - Build and maintain a product knowledge base covering ingredients, usage, suitability and the limits of available information. - Review health-related content and claims from the marketing team and KOLs, checking evidence and flagging exaggeration, ambiguity or unsupported statements. - Keep content consistent with registered product information and approved claims. - Apply the group’s content standards against presenting products as treating, curing or preventing disease, and escalate uncertain claims for the appropriate review. - Train Marketing, Customer Service and Sales & Retention colleagues on product knowledge and how to answer common questions accurately. - Handle escalated customer health questions within the limits of product information, recognise when an individual needs clinical advice and refer them to an appropriate healthcare professional. - Track relevant research and trends, interpret the evidence and brief the team on useful findings and claims that need caution. - Work with the KOL & Community Specialist on creator briefs and community questions, and with Creative on video production. - Where AI is used for research or drafting, verify the underlying sources and every health-related statement before the content is shared. Requirements What we’re looking for - A degree in Nutrition, Dietetics, Food Science, Traditional Chinese Medicine or a related health discipline. - At least 1 year of experience in health communication, clinical practice, pharmacy, or health and wellness content. - Comfort presenting on camera and speaking to groups, with the ability to explain complex ideas in straightforward language. - Fluent Mandarin and English; Bahasa Malaysia is an advantage. - Ability to read and interpret scientific studies, assess the strength of evidence and distinguish credible information from hype. - Careful judgment about product claims, professional boundaries and when to refer a customer for individual medical advice. - Relevant Malaysian professional registration where required for the duties undertaken. - Attention to detail, willingness to double-check health information and patience with customer questions. - Experience creating short-form educational videos for social platforms (advantage). - Knowledge of Malaysian health-product advertising rules and approvals, including the Medicines (Advertisement and Sale) Act 1956 and KKLIU (advantage). - Knowledge or experience in digestive, cardiovascular, respiratory or skin health (advantage). - Experience with roadshows, talks or public speaking (advantage). - Regular use of AI tools for research and drafting, combined with independent source checking (advantage).