Hotel Front Desk

Responsibilities Guest Experience - Greet every guest with a warm, efficient check-in that sets a calm tone for their stay. - Handle enquiries in English and Chinese clearly, resolve routine requests, and escalate issues to supervisors when needed. - Manage check-in, check-out and billing with attention to accuracy and guest satisfaction. - Keep an organised guest log and record special requests so the team can follow up promptly. Front Desk Operations - Process phone and email reservations and maintain records in the property management system. - Coordinate with housekeeping and maintenance to ensure rooms are prepared and repairs are tracked to completion. - Maintain the front desk area, control keys or access cards, and follow cash handling and petty cash procedures. - Prepare daily arrival and departure reports to enable smooth handovers between shifts. Sales & Coordination - Share information about on-site services and promotions to help guests choose suitable options. - Assist with simple upsell opportunities such as room upgrades or add-on services in a polite, helpful way. - Arrange small group arrivals, wake calls, and local transport with external providers as required. - Record guest feedback and pass actionable notes to managers to support continual improvement. Requirements Qualifications & Experience - Fresh graduates or applicants with around 0 years of experience are welcome to apply. - Minimum Diploma or equivalent is required; hospitality certificates are a plus. - Available to work shifts including weekends and public holidays as scheduled by the hotel. - Right to work in Malaysia must be met, where applicable to your situation. Hard Skills & Knowledge - Basic knowledge of front office systems or a clear willingness to learn property management software quickly. - Clear spoken and written English and Chinese to serve a mixed guest profile. - Familiarity with reservation flow, billing processes, and simple cash handling procedures. - Comfortable using email, phone systems, PMS and basic tools for reports. Soft Skills & Qualities - Polite, patient communication style with a genuine focus on positive guest interactions. - Strong time management and coordination skills to handle peak periods without losing accuracy. - Practical problem solving that stays calm under pressure and finds helpful, clear solutions. - Collaborative team player who shares information and supports colleagues across shifts.