Account Manager

🎯 What you'll do Client relationship - Run onboarding: kick-off calls, collecting access and materials, agreeing on goals and timelines - Be the main contact for your clients on WhatsApp, email and calls - Set clear expectations and explain results in plain language - Handle questions, concerns and change requests, and bring in the right teammate when needed - Spot upsell and renewal opportunities and raise them at the right time Digital marketing delivery - Plan and manage Google Ads, Meta Ads and SEO campaigns - Monitor performance and optimise for leads, sales or other agreed goals - Prepare and present regular performance reports - Coordinate with our designers, writers and developers so work is delivered on time Internal - Keep client records, tasks and deadlines up to date - Share client feedback and ideas to help improve our service ⭐ Nice to have - Experience with Google Analytics, Google Tag Manager or reporting tools - Experience with WordPress or website projects - Experience working with Malaysian SMEs 💼 What we offer - RM3,500 – RM4,500/month - Full-time role in Petaling Jaya, a short walk from the LRT - A supportive team of marketers, designers and developers, so you never handle clients alone - Hands-on experience across SEO, Google Ads, Meta Ads and web projects for a range of Malaysian businesses - A clear path to Senior Account Manager or Team Lead ✅ What we're looking for - Diploma or degree in Marketing, Business, Communications or a related field (or equivalent experience) - 1–3 years in digital marketing, account management or client servicing (agency experience preferred) - Hands-on experience with at least one of Google Ads, Meta Ads or SEO, and willing to learn the rest - Able to read campaign data and explain it simply - Fluent in Mandarin (many of our clients communicate in Chinese) with good English - Organised and comfortable handling several clients and deadlines at once - Calm and professional when clients are worried or unhappy