Customer Success Executive
Job Summary
Sunago Education is looking for a Customer Success Executive to manage end-to-end customer service experiences and handle administrative tasks. The role involves communicating with students and clients, coordinating educational programmes, and providing platform support. Candidates should have 1-2 years of experience in client-facing roles and good English proficiency.
Responsibilities
- Manage customer communication and support
- Coordinate classes, exams, and programmes
- Provide platform and technical support
- Handle daily administrative tasks
Required Skills
- 1-2 years client-facing experience
- Good English proficiency
- Knowledge of CRM software like HubSpot
- Strong communication and organizational skills
Job Details
Customer Support & Communication
• Manage communication with students and clients from onboarding to course completion.
• Send class and homework reminders, follow up on absences, and collect feedback.
• Handle customer enquiries and resolve issues promptly.
• Keep accurate records of customer interactions and updates.
Programme Coordination
• Organise placement tests, exams, online activities, and virtual graduations
• Monitor class schedules, attendance, and student engagement
• Support smooth delivery of our programmes through timely coordination
Platform & Tech Support
• Report technical issues and feature requests related to the SunagoLearn platform
Administrative Tasks
• Manage daily admin tasks: data entry, filing, scanning, report generation
• Book appointments and help manage team schedules
• Support general office operations and assist with other tasks as needed
Requirements
• 1-2 years of working experience in client-facing roles or customer service support
• Good proficiency in English
• Working knowledge of CRM software, databases and tools such as HubSpot
• Strong client-facing and communication skills
• Highly organised and able to multitask
• Open to a culture of innovation, professional development and collaborating with others in a team