CCTV Monitoring Support
Job Summary
The CCTV Monitoring & Support Assistant oversees live and recorded surveillance footage from retail outlets and the head office to ensure security. This role involves identifying, logging, and escalating security incidents while performing basic configuration and maintenance of CCTV systems. The candidate will work closely with IT and external vendors to maintain optimal security coverage.
Responsibilities
- Monitor live and recorded CCTV feeds
- Report security incidents and policy violations
- Perform basic configuration and troubleshooting
- Maintain daily logs and incident documentation
- Coordinate with vendors for system maintenance
Required Skills
- SPM/STPM/Diploma in IT or Security
- Knowledge of CCTV/DVR/NVR systems
- Basic networking skills
- Strong focus and ability to work under pressure
- Good communication and reporting skills
Job Details
Key Responsibilities:
- Monitor live CCTV feeds from retail outlets on a scheduled basis.
- Review recorded footage upon request or for incident investigation.
- Report any suspicious activities, theft, policy violations, or technical issues.
- Perform minor configuration tasks such as adjusting camera angles, updating IP settings, or replacing DVR hard drives (training provided).
- Review and document all CCTV system issues across outlets (e.g., non-functioning units, playback errors, setup issues, blurry image quality).
- Evaluate current camera angles at each outlet and propose necessary improvements for better coverage.
- Liaise with maintenance teams and vendors for camera maintenance or upgrades.
- Keep daily logs of monitoring activities and incident reports.
- Maintain confidentiality and ensure footage is handled securely.
- Assist in periodic audits of camera functionality and footage storage.
Job Requirements:
- SPM/STPM/Diploma in IT, Security, or any related field (Diploma preferred).
- Prior experience in surveillance or security monitoring is an advantage.
- Basic knowledge of CCTV systems, DVR/NVR, IP cameras, and networking (training provided).
- Able to focus for extended periods and act quickly under pressure.
- Good communication and reporting skills.