Operations Senior Executive
Job Summary
We are looking for a proactive and experienced Operations Senior Executive to manage client relationships and ensure a seamless, value-driven experience. You will collaborate with internal teams and clients to plan and execute wellness campaigns, events, and initiatives aligned with their objectives. Additionally, you will track programme performance and support the operations team to maintain high standards of service delivery.
Responsibilities
- Lead planning and execution of corporate wellness campaigns and events.
- Manage end-to-end project and event operations including logistics and vendors.
- Manage client relationships, communications, and service standards.
- Track programme performance and prepare reports.
Required Skills
- 2-5 years experience in customer service, client servicing, or account management
- Communication, negotiation, project management, and copywriting skills
- Familiarity with Lark, Microsoft Office, Google Workspace, CRM tools, and Canva
- Must have own transportation
Job Details
What you'll be doing:
- Lead the planning and execution of corporate wellness campaigns, events, and programmes that align with clients’ wellness strategies and objectives.
- Manage end-to-end project and event operations, including timelines, logistics, vendors, resources, on-site execution, and post-event follow-up.
- Work closely with clients to understand their needs and objectives, and develop suitable wellness initiatives, programmes, and engagement activities.
- Collaborate with internal teams, suppliers, healthcare professionals, and external partners to ensure smooth and effective programme delivery.
- Manage client relationships and project communication, ensuring expectations, deliverables, and service standards are consistently met.
- Identify opportunities to improve, upsell, and cross-sell wellness programmes and services based on client needs and business opportunities.
- Track programme performance and analyse engagement, attendance, and feedback data to identify insights and areas for improvement.
- Prepare and present regular reports and updates on programme performance, client accounts, key outcomes, and potential opportunities.
- Support and guide the Operations team in event execution, problem-solving, and maintaining a high standard of service delivery.
- Must have own transportation. We move around a lot!
Requirements:
- Experience: 2-5 years experience in customer service, client servicing, or account manager position
- Skill: Communication skills, negotiation skills, general project management skills, copywriting skills, etc.
- Familiarization with tools: Lark, Microsoft Office, Google Workspace, CRM tools, Canva, and etc.
- Qualifications: NA [nice to have Bachelor’s Degree in Business, Hospitality, Customer Service, or any other related field]
- Work Traits: Punctuality, Resilient, Team Oriented, Data Driven, Results Oriented, etc.
- Ability to analyse client data and develop action plans to improve client retention.