Shop Supervisor
Job Summary
The Shop Supervisor will oversee daily operations, ensuring excellent customer service and operational efficiency. You will manage food and manpower costs, maintain hygiene standards, and handle stock management. Additionally, you will lead and train staff to optimize service delivery and team performance.
Responsibilities
- Manage customer service and feedback
- Oversee operational costs and stock
- Maintain hygiene and safety standards
- Lead, schedule, and train staff
Required Skills
- 1+ years F&B supervisory experience
- Proficiency in Microsoft Excel
- Strong communication in English/Bahasa
- Possess driving license and transport
Job Details
Job Responsibilities:
Customer Experience:
- Ensure the shop delivers the best possible customer experience.
- Ensure customer orders are fulfilled within time.
- Respond to and handle customer feedback efficiently.
Operational Efficiency:
- Cost Control by control food costs, manpower costs.
- Ensure hygiene schedules are adhered to and properly documented.
- Ensure stock levels are adequate and meet operational needs.
- Stay updated with the latest industry practices and implement necessary changes.
Team Leading:
- Create and manage staff schedules to optimize service delivery.
- Provide ongoing training to staff to ensure high-quality customer service and operational skills.
Requirements:
- Malaysian Only.
- At least 1 years of experience in an F&B supervisor role.
- Able to work during public holiday.
- Able to Speak English or Bahasa.
- Has Own Transport and Driving License.
- Strong Customer Relationship Management Skill.
- Proficiency in Microsoft Excel and Computer.
- Strong Responsibility.
Perks:
- Annual Leave
- Overtime
- Free hostel
- Free meals
- Free Uniform
- 6 Days/Week & 45 Hours/Week