Cafe Service Crew
Job Summary
The Service Crew is responsible for delivering excellent customer service and ensuring smooth daily café operations. This role includes serving food and beverages, maintaining cleanliness, and handling cashier duties. The position aims to create a warm and welcoming experience for customers in line with the brand concept.
Responsibilities
- Provide friendly customer service
- Prepare and serve F&B items
- Operate cashier and POS system
- Maintain outlet cleanliness and hygiene
- Support inventory and stock management
Required Skills
- SPM qualification or equivalent
- Excellent communication skills
- F&B industry knowledge
- POS operation skills
- Ability to work in fast-paced environment
Job Details
JOB RESPONSIBILITIES
Customer Service
- Welcome and greet customers in a friendly and professional manner.
- Take customer orders accurately and efficiently.
- Recommend menu items, beverages, and desserts to customers when needed.
- Handle customer inquiries and complaints politely and professionally.
- Ensure customers enjoy a pleasant dining experience.
Food & Beverage Service
- Prepare and serve beverages, desserts, and light bites according to company standards.
- Ensure food presentation and quality are maintained consistently.
- Follow proper food handling and hygiene procedures.
- Support daily preparation and replenishment of ingredients and supplies.
Cashier & POS Operation
- Operate cashier and POS system accurately.
- Handle cash, card, and e-wallet transactions responsibly.
- Ensure proper recording of sales and transactions.
Outlet Cleanliness & Maintenance
- Maintain cleanliness of dining area, counter, equipment, and workstations.
- Follow hygiene, sanitation, and safety standards at all times.
- Assist in cleaning duties before opening and after closing.
Teamwork & Operations
- Work closely with team members and supervisors to ensure smooth operations.
- Support stock arrangement and inventory checking when required.
- Follow company SOPs, Halal compliance, and food safety standards.
- Assist with any other duties assigned by the management.
Benefits
- EPF, SOCSO & EIS provided.
- Staff meal / staff purchase benefits.
- Training and career development opportunities.
- Friendly and supportive working environment.
Job Requirements
- Minimum SPM qualification or equivalent.
- Fresh graduates are encouraged to apply.
- Positive attitude, responsible, and willing to learn.
- Good communication and customer service skills.
- Able to work in a fast-paced environment.
- Able to work on weekends and public holidays if required.
- Experience in F&B or café industry is an added advantage.
Working Hours: 7.30am - 4.30pm