Customer Service Associate
Job Summary
The Customer Service Associate is responsible for delivering excellent customer service, managing shop operations, and maintaining shop image projection. Key duties include assisting customers, handling POS transactions, and maintaining store organization. Candidates should possess a minimum SPM education with good communication skills in English.
Responsibilities
- Perform excellent customer service and upselling
- Manage POS machine operations and credit transactions
- Handle record keeping, stocking, and merchandise replenishment
- Maintain shop floor organization, display, and housekeeping
Required Skills
- Minimum SPM or higher education
- Good command of English
- Strong communication and customer service skills
- Ability to work under pressure and extended hours
Job Details
Customer Service
a) Performing excellent customer service with great selling up skill
b) Helping customer feel comfortable
c) Discovering customers’ needs
d) Responding to customers’ needs
e) Ensuring customers leave with pleasure
Shop Operations
a) Management of POS Machine operations and credit transactions
b) Record keeping and stocking of merchandise
c) Replenishment of merchandise and provide physical inter store transfer of merchandise.
d) Display, mounting and planning
e) Interior arrangement and design
f) Warehouse and shop floor organization and arrangement
Shop Image Projection
a) Arranging of relevant information to complement the in-shop display and vice-versa
b) Housekeeping
Requirements
Minimum SPM or higher education. Good command of English with strong communication and customer service skills. Able to work under pressure and support extended working hours during peak and festive seasons.