Retail Sales Advisor

Sales Advisor responsible for driving in-store sales through expert product knowledge and genuine customer engagement, supporting store operations, merchandising, events/roadshows, and assisting with social media/live selling support while ensuring accurate pricing and excellent customer experience. Key Responsibilities and Requirements: - Meet/exceed monthly in-store sales targets through consultative selling and upselling. - Operate and master point-of-sale (POS) systems and manage in-store promotions. - Provide tailored product recommendations and conduct live in-store product demonstrations. - Handle customer complaints and returns on-site; escalate complex queries to the digital team when necessary. - Maintain product expertise including warranties, installation knowledge, and competitor comparisons. - Ensure displays are stocked, labeled, and compliant with safety standards; verify price tags, promo tags, and POS materials match system pricing and campaigns. - Report inventory discrepancies and coordinate tag updates during promotions or price changes. - Represent the brand at 1-3 events/month (mall roadshows, trade fairs) including setup of portable displays and processing on-site sales. - Support social media: spend 1-2 hours/week filming short videos and co-host monthly live selling sessions to demonstrate products and answer FAQs. - Share customer feedback with management and assist in training new hires on store protocols and sales techniques. - KPIs include sales targets, customer satisfaction scores, warranty attach rates, and trend/report submissions. Requirements Desired Competencies: - Customer Service and Communication skills - Sales & Upselling skills - Attention to Detail & Accuracy (price tag/display accuracy) - Time Management, Flexibility, Problem Solving, Negotiation, Professionalism - Product Knowledge and Market Trend Awareness