Service Crew
Job Summary
The Service Crew is responsible for delivering warm, attentive, and efficient customer service to guests. This role ensures every guest enjoys a memorable dining experience by maintaining high service standards and product knowledge. Members contribute to smooth restaurant operations through teamwork and professional brand representation.
Responsibilities
- Provide warm and efficient customer service
- Manage table setups and dining area cleanliness
- Process orders and coordinate with kitchen staff
- Maintain deep knowledge of menu and promotions
- Uphold food safety and hygiene standards
Required Skills
- Communication skills
- Customer service orientation
- Teamwork and cooperation
- Attention to detail
- Ability to work under pressure
Job Details
Position Summary: The Service Crew is responsible for delivering warm, attentive, and efficient customer service to guests. This role ensures every guest enjoys a memorable dining experience by maintaining high service standards, strong product knowledge, cleanliness, and teamwork on the restaurant floor.
Key Responsibilities:
- Guest Service Excellence: Welcome and seat guests, present menus, explain items, take orders accurately, and serve food/beverages promptly. Handle guest requests and feedback professionally.
- Operational Execution: Prepare the dining area, ensure table setup and cleanliness, follow standard operating procedures for shifts, and coordinate with the kitchen for timely delivery.
- Product Knowledge: Maintain expertise on the menu, ingredients, and promotions to provide confident recommendations and upselling.
- Hygiene, Cleanliness & Safety: Maintain a clean work environment, adhere to food safety and grooming standards, and report hazards promptly.
- Teamwork & Discipline: Collaborate with kitchen and floor staff, attend training, and maintain punctuality.
Requirements:
- Minimum SPM or equivalent qualification.
- Previous experience in F&B or hospitality is an advantage.
- Pleasant personality with good communication skills.
- Customer-focused and proactive attitude.
- Ability to work in a fast-paced environment and under pressure.
- Availability to work shifts, weekends, and public holidays.
- Basic English and Bahasa Malaysia communication skills.