Tourism Management Intern
Job Summary
This internship position involves promoting high standards of customer service, handling ticketing functions, and informing visitors about attractions and regulations. Interns will assist with customer complaints, ensure compliance with operating guidelines, and participate in events. The role requires a commitment of at least 12 weeks, working 6 days a week including shifts, weekends, and public holidays.
Responsibilities
- Promote customer service and ticketing
- Handle visitor inquiries and complaints
- Assist in events and emergency response
Required Skills
- Cashier
- Customer Service
- Bahasa Malaysia, English
Job Details
Job Summary
To promote friendly and highest standard of customer service to all visitors. Perform ticketing functions and promote latest promotions to visitors. Respond to emergency situations effectively and report any collisions and accidents to Manager in a timely manner. Assist and communicate to resolve customer complaints. Provide information about rides and attractions, rules and regulations. Ensure compliance to operating guidelines. Participate and assist in events. Other ad-hoc job as assigned by superior.
Requirements
Candidate must possess at least Certificate/ Bachelor’s Degree/Post Graduate Diploma/Professional Degree in Hospitality/Travel / Tourism/ Event Management or ANY equivalent. Applicants must be willing to work in i-City at Shah Alam. Willing to work 6 days a week including on weekends, public holidays and overtime. Willingness to work on afternoon shift (3pm – 11pm / 12am). Required skill(s): Cashier, Customer Service. Required language(s): Bahasa Malaysia, English. Positive working attitude, hardworking and responsible. No experience required, on job training provided. Minimum commitment of 12 weeks internship.