ERP Account Manager
Job Summary
The Account Manager serves as the long-term partner for existing clients to maximize their ERP investment value. They act as the primary point of contact for stakeholders, identify cross-selling opportunities, and manage contract renewals. Additionally, they conduct regular Business Reviews to track ROI and align the ERP roadmap with business goals.
Responsibilities
- Serve as long-term partner for existing clients to maximize ERP value
- Identify opportunities to sell additional modules and licenses
- Manage contract renewals and conduct regular QBRs
Required Skills
- Bachelor's degree in Business, Computer Science, or Finance
- 3–6 years in B2B software sales or account management
- Knowledge of ERP architecture and cloud infrastructure
- Strong negotiation and strategic thinking skills
Job Details
The Account Manager serves as the long-term partner for existing clients, ensuring they maximize the value of their ERP investment. Act as the primary point of contact for C-suite stakeholders and project leads. Identify "whitespace" opportunities to sell additional modules (e.g., MES, Supply Chain, WMS, etc…) or licenses. Manage the contract renewal process and mitigate churn risks. Represent the client's needs internally to ensure technical issues or customization requests are prioritized. Conduct regular Business Reviews (QBRs) to track ROI and align the ERP roadmap with the client's business goals. Requirements Bachelor’s degree in Business, Computer Science, or Finance. Typically 3–6 years in B2B software sales or enterprise account management. Strong understanding of ERP architecture, cloud infrastructure (Azure, AWS), and business process automation. High-level negotiation, strategic thinking, and the ability to simplify complex technical concepts for non-technical buyers.