Network Support L1

Position: Network Operations Support (L1) Working Location: Jalan Ampang, Kuala Lumpur Working Days/ Hours: 24/7 Rotational Shift Employment Type: 6 Months Contract Intake: September 2026 onwards Salary Package: Up to RM 2,500/month + Shift Allowance + Overtime Job Descriptions: - Monitor and perform first-level troubleshooting for services and packages managed by MSOC, including Fixed, Broadband, IoT, and Cloud services. - Assist Level 2 teams with infrastructure upgrades, preventive maintenance, reporting, and project activities. - Provide first-level support for customers’ Cloud Computing workloads on AWS, with exposure to other Cloud Platforms such as AWS, Azure, and VMware across both public and private cloud environments. - Work closely with support teams to ensure incidents are properly assigned, followed up, and resolved within the agreed Service Level Agreement (SLA). - Provide customers with regular and timely progress updates on reported incidents and service-related issues. - Work flexibly in a 24/7 rotational shift environment to ensure continuous monitoring and support for customers. Requirements: - Diploma/Degree in Computer Science, Information Technology, Networking, Telecommunications, or any related field. - Minimum 1-2 years of experience in handling networking concepts, troubleshooting, and network infrastructure. - Familiarity with network equipment such as routers, switches, firewalls, SD-WAN, or cybersecurity solutions will be an added advantage. - Strong analytical, troubleshooting, and problem-solving skills. - Excellent communication skills in English and Bahasa Melayu, both written and spoken. - Able to work independently as well as collaboratively with different support teams. - Willing to work in a 24/7 rotational shift environment.