Phone Repair Technician

Handle customer enquiries and attend to customer needs Runs basic tests and conducts diagnosis of customer’s phone problems Learning latest phone repair skill and knowledge , processes and procedures Fix phone software problem Repairs and phone units according to requirements and issues Reassembles cell phones after making repairs or replacing parts Ensure that all repairs performed meet the company’s quality standards Maintain cleanliness and professional appearance of the repair station and retail shop Maintain a positive work environment Support productivity by ensuring all service deadlines are met Provide relevant repair information to admin and other department for recording purposes Ability to work unsupervised while prioritizing and delivering timely, high-quality work Other duties as assigned by leader, supervisor and manager Requirements: - Minimum SPM or equivalent qualification - Basic computer skills (e.g., Microsoft Excel and data entry systems) - Good communication skills; able to communicate in Mandarin (proficiency in English and/or Malay is an added advantage) - Customer service-oriented with a friendly and patient attitude - Responsible, detail-oriented, and able to work independently - Able to work in a fast-paced environment with good time management skills - Possess basic sales skills; candidates with retail or related experience are preferred - Able to multitask and handle unexpected situations effectively - Willing to learn new skills and undergo training as required - Able to work according to company schedule, including weekends and public holidays