Customer Service Executive

Role Overview This is a customer service execution-focused role, centered on supporting students, responding to inquiries, and following up on learning progress to ensure a smooth and positive learning experience. Key Responsibilities - Respond to student inquiries via WhatsApp and voice messages in a timely and professional manner - Follow up on students’ learning progress and assist with course-related questions - Record frequently asked questions and provide standard responses according to SOPs - Assist in organizing student success cases and basic content materials - Handle customer feedback and requests, ensuring issues are properly resolved and closed - Work closely with the team to continuously improve service processes and customer experience Requirements 必须条件 - 能 说、听、写中文（Mandarin） - 有至少1年客服/ 客户服务 / 教育 / 培训 / 行政相关经验 - 沟通清楚、有耐心、愿意按流程做事 - 能在基本指导下独立完成工作 - 具备良好的文字与逻辑表达能力 加分项（不是必须） - 有小红书使用或内容经验 - 有线上课程 / 社群 / 学员服务经验 Must-Have Requirements - Ability to speak, read, and write Mandarin fluently. "We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients." - At least 1 year of experience in Customer Service, Client Support, Education, Training, or Administrative roles - Clear communicator with patience and a service-oriented mindset - Willing to follow SOPs and work in a structured environment - Able to complete assigned tasks independently with basic guidance - Good written communication and logical thinking skills Nice-to-Have (Not Mandatory) - Experience using Xiaohongshu (RED) or creating content on the platform - Experience supporting online courses, communities, or student-based programs Benefits - energetic team (mainly born in the 90s & 00s) with a positive working culture - No office politics - Music-friendly workplace with snacks and refreshments provided - Meaningful work alongside high-performing teammates - Basic Salary + Performance-Based Rewards - Access to multiple internal courses for learning and career growth - EPF, SOCSO, EIS - Medical Claims - 12 days Annual Leave - Hybrid working model - Working Hour :Monday to Friday, 9:00 AM – 6:00 PM (2 days Work From Home)