Dental Clinic Receptionist
Job Summary
The Dental Clinic Receptionist is responsible for welcoming patients, managing appointments, and ensuring a positive clinic experience. The role involves handling customer communications via phone and digital channels, alongside administrative duties such as documentation and billing. Candidates should possess a friendly personality and strong coordination skills to support clinic operations.
Responsibilities
- Manage patient appointments and registrations
- Handle customer enquiries via phone and social media
- Maintain patient records and handle billing tasks
- Ensure reception and waiting area organization
Required Skills
- Fluent in Mandarin
- Basic English and Bahasa Malaysia proficiency
- Strong communication and interpersonal skills
- Basic computer and multitasking ability
Job Details
Front Desk & Customer Experience:
- Welcome and assist patients professionally
- Manage appointments, registrations, and follow-ups
- Ensure smooth patient flow and positive clinic experience
Customer Support & Communication:
- Handle phone calls, WhatsApp, and social media enquiries
- Provide information regarding treatments, promotions, and appointments
- Coordinate communication between patients and clinic team
Administrative & Clinic Support:
- Maintain patient records and documentation
- Assist with billing and payment collection
- Ensure reception and waiting area remain organized and welcoming
Requirements:
- Mandarin will be the main communication language for this role
- Basic English and Bahasa Malaysia communication skills are required for daily coordination
- Friendly personality with strong communication skills
- Comfortable handling customer interaction and administrative work
- Basic computer and coordination skills
- Able to multitask in a fast-paced clinic environment
- Prior experience in customer service, receptionist, or clinic administration is an added advantage
- Fresh graduates with strong learning attitude are encouraged to apply