Product Operations Manager
Job Summary
We are seeking a Mandarin Speaking Product Operations Manager to oversee content and data operations, manage day-to-day product configuration, and support user engagement and campaign activities. The ideal candidate will have relevant experience in digital product operations, strong data and communication skills, and proficiency in both English and Mandarin. Responsibilities include tracking product performance, coordinating releases, and working with cross-functional teams in Bukit Jalil.
Responsibilities
- Oversee content, data, and product configuration
- Manage engagement, rewards, and lifecycle communications
- Plan and support marketing campaigns and seasonal activities
- Track product performance and analyze user behavior
Required Skills
- Experience in product, content, or growth operations
- Proficiency with data and analytics tools
- Clear written communication and documentation skills
- Working proficiency in English and Mandarin
Job Details
Content & Data Operations
- Oversee the content and data the product carries, including scope, quality and consistency across markets.
- Work with vendors and internal teams to maintain accuracy and timeliness, and to resolve issues as they arise.
Product Operations
- Manage day-to-day product configuration and operational settings.
- Support the release cycle, from requirements through to verification, and keep operating documentation current.
Engagement & Retention
- Operate the product's engagement and reward mechanics.
- Manage notifications and lifecycle communications, balancing reach against user experience.
Campaigns & Key Periods
- Plan and support campaigns and seasonal activity.
- Ensure the product and the team are prepared for launches and high-traffic periods.
Analysis & Reporting
- Track product performance and user behaviour, and translate findings into recommendations.
- Keep an informed view of the market and competing products, and share it regularly with the team.
Requirements
- Relevant experience in product, content or growth operations for a consumer digital product.
- Comfortable working with data and analytics tools, and able to reach your own conclusions from them.
- Clear written communication, including the ability to document requirements for technical teams.
- Working proficiency in English and Mandarin.
- Organised, detail-oriented, and able to stay composed under time pressure.
- Some flexibility around launches and peak periods.