Hotel Receptionist
Job Summary
We are seeking a Hotel Receptionist to manage guest check-ins, reservations, and front desk communications. The ideal candidate will handle billing, provide local concierge information, and resolve guest issues professionally. Candidates should have customer service experience and flexibility to work irregular hours.
Responsibilities
- Manage guest check-ins, check-outs, and room assignments
- Handle phone, email, and online reservations and cancellations
- Process payments and maintain accurate shift financial logs
- Address and resolve guest inquiries and complaints promptly
Required Skills
- Previous customer service or hospitality experience
- Proficiency with Hotel Property Management Systems (PMS)
- Excellent interpersonal and communication skills
- Strong multitasking and problem-solving abilities
Job Details
Guest Services: Welcome guests warmly, handle check-ins and check-outs, assign rooms, and issue keys.
Reservations: Manage phone, email, and online bookings, modifications, and cancellations.
Communication: Answer switchboard calls, direct inquiries, and relay messages accurately.
Billing & Payments: Process cash, credit cards, and room charges while maintaining precise shift financial logs.
Information & Concierge: Offer local insights on dining, transport, and attractions, and book extra amenities.
Cross-Department Liaison: Coordinate room readiness with housekeeping and report maintenance issues.
Problem Solving: Address and resolve guest complaints professionally and promptly.
Requirements
Experience: Previous background in customer service, front desk operations, or hospitality.
Tech Skills: Proficiency with Hotel Property Management Systems (PMS) and basic office software.
Communication: Excellent verbal and written interpersonal skills with a polite, helpful demeanor.
Organization: Strong multitasking, active listening, and problem-solving abilities under pressure.
Flexibility: Willingness to work irregular hours, including evenings, weekends, and holidays