Fraud Dispute Intern

Responsibilities Investigation & Resolution - Review incoming dispute cases, collect evidence from transaction records and user reports, then recommend outcomes aligned with policy. - Write clear, concise case notes and prepare documentation for chargeback responses and internal reviews. Monitoring & Reporting - Monitor alerts and transaction patterns to identify suspicious activity and escalate high-risk cases to senior reviewers. - Maintain simple trackers and deliver periodic summaries to show case volumes, trends, and outstanding actions. Process Support & Collaboration - Help refine dispute workflows and suggest practical improvements to reduce handling time. - Work with customer support, payments, and product teams to collect information and close cases efficiently. Requirements Qualifications & Experience - Open to internships with availability to commit to regular working hours for the duration of the placement. Hard Skills & Knowledge - Basic understanding of payments, chargebacks, or online fraud concepts. - Comfortable with Excel for data filtering and basic analysis; familiarity with SQL or analytics tools is a plus. Soft Skills & Qualities - Strong attention to detail and integrity when handling sensitive customer information. - Clear written and verbal communication, and the ability to work cooperatively in a small team.