Outlet Supervisor

Generate sales and profitability for the outlet Provide direction and leadership to a group to outlet executives, including sales promoters that may be deployed directly from the brand Develop and get approval to execute outlet promotions to increase sales revenue without compromising on bottom line expectations Conduct effective communication: one/one, team briefing/motivation, appraisal behaviour management from coaching and constructive feedback, counselling, conflict resolution, warning to contract ending etc Motivate, recognize, empower and challenge the team on a daily basis (both quantitative and qualitative aspects) Plan manpower in advance through: monthly/weekly rosters, leaves etc to ensure operational capacity is not compromised at outlets even during seasonal peak timings Responsible for inventory at the outlet, including ensuring no out of stock situation happens and accurate inventory stock count during daily opening/closing Monitor team on sales floor to ensure excellent customer service is delivered Follow up on inventory discrepancy and carry out investigation to resolve issues Submit required paperwork (e.g. OT, Commission etc) in a timely manner Participate, prepare and carry out stock take according to SOPs as required Maintain relationship mall management to gain access to mall initiated promotions and trigger to Head of Department for any collaboration opportunities for approval Requirements: Possess minimum SPM with proficiency in Mandarin and English. Vibrant and outgoing candidate. Retail working experience and able to manage a team. Able to work on retail hours and public holidays.