Inside Sales Executive

Responsibilities: - Contact potential customers using leads provided by the company. - Introduce and explain our residential and commercial renovation packages. - Understand each customer’s renovation needs, budget and preferred timeline. - Arrange appointments for online consultations, on-site meetings and property viewings. - Coordinate schedules and send appointment reminders to customers. - Assist the sales or design team during online and on-site appointments when required. - Follow up with potential customers through phone calls and WhatsApp. - Maintain accurate records of leads, appointments and call outcomes. - Build positive relationships with potential customers through professional communication. - Achieve weekly and monthly targets for calls and confirmed appointments. What We Offer: - Basic salary - Attractive commission and performance incentives - Leads, calling scripts and product training provided - Supportive working environment - Career development and advancement opportunities Requirements: - Good communication skills in English and Bahasa Malaysia; Mandarin is an advantage. - Confident and comfortable speaking with new customers over the phone. - Friendly, persuasive and customer-focused. - Able to handle rejection positively and follow up consistently. - Organised and capable of coordinating multiple appointments. - Basic computer, Microsoft Office and WhatsApp skills. - Previous experience in telesales, telemarketing, customer service or appointment setting is preferred. - Experience in renovation, interior design, property or a related industry is an advantage. - Fresh graduates with a positive attitude and willingness to learn are encouraged to apply. - Able to attend online and on-site meetings when required.