J1 Rooms Division Trainee
Job Summary
This J-1 internship/training program at The Hotel at the University of Maryland offers comprehensive cross-training in Rooms Division operations. Participants will rotate through Front Desk and Housekeeping roles, gaining practical experience in luxury hotel service standards and management. The program is designed to provide professional development in hospitality through hands-on daily operations and supervisory tasks.
Responsibilities
- Execute front desk operations and guest services
- Supervise housekeeping and room inspection standards
- Manage daily staffing schedules and productivity
- Optimize room occupancy and revenue strategies
- Coach and train team members on performance
Required Skills
- Hospitality operations management
- Luxury hotel service standards
- Staff leadership and coaching
- Revenue management and forecasting
- Front Office software proficiency
Job Details
Training Plan:
Orientation (0,5 month):
- Receive orientation to the company and local community.
- Learn about payroll schedules, payroll tax withholding, housing, and transportation.
- Meet key contacts and employees.
- Receive computer training on company systems.
Front Desk Agent (4 months):
- Learn front desk computer system, check-in and check-out procedures.
- Promote Preferred Guest Program and handle cashier responsibilities.
- Manage group arrivals, guest room assignment, and control.
- Handle walk-over procedures, house counts, and sell-out controls.
- Perform room up-selling and resolve guest concerns.
Department Rooms Division Housekeeping Supervisor (3 months):
- Inspect guest rooms and public spaces to ensure compliance with standards.
- Assist in scheduling room, turndown, mini-bar, and linen attendants.
- Provide training, coaching, and counseling for team members.
- Produce schedules and adjust staffing levels based on productivity requirements.
- Manage administrative functions and provide leadership support.
Front Desk Supervisor (4,5 months):
- Oversee front desk agents and handle walk-over procedures.
- Manage house counts, sell-out controls, and room key controls.
- Train staff on upselling techniques and resolve guest concerns.
- Assign tasks, provide support, and maintain front desk equipment and supplies.
- Develop strategies to maximize occupancy and revenue.
- Assist in yield management, forecasting, and daily management meetings.
Requirements:
- Hospitality degree from a post-secondary academic education (minimum 2-year full-time course, approved by the Ministry of Education) OR 5 years of recent relevant work experience in the (ultra) luxury hotel industry.
- Consistent career growth and serious commitment to recent employers.