Ticketing Themepark Crew

Ticketing Duties Sell and issue tickets, wristbands, and passes accurately Handle cash, card, and electronic payments in accordance with company procedures Verify ticket validity and manage guest entry control Provide information on ticket types, promotions, and park rules Theme Park Operations Assist guests with directions, queues, and attraction access Monitor rides or attraction areas to ensure safety rules are followed Manage crowd flow and queue control during peak hours Report any safety issues, equipment faults, or guest concerns to supervisors Customer Service Greet guests in a friendly and professional manner Respond to guest enquiries, feedback, and complaints promptly Maintain a positive, helpful, and courteous attitude at all times Operational & Housekeeping Ensure workstations, counters, and public areas are clean and orderly Follow standard operating procedures (SOPs) and safety guidelines Support other departments when required Requirements Minimum: SPM level or Diploma/Degree in Sports Management and etc. Able to communicate clearly in Bahasa Malaysia and basic English (additional languages are an advantage) Friendly, energetic, and customer-oriented personality Willing to work shifts, weekends, and public holidays Able to stand for long hours and work in a fast-paced environment Prior experience in customer service, ticketing, or hospitality is an added advantage Skills & Competencies Good communication and interpersonal skills Basic numeracy and post system-handling skills Ability to handle guests calmly and professional Team player with a strong sense of responsibility Attention to detail and safety awareness Shift-based work including weekends and public holidays Indoor and outdoor working environments Requires prolonged standing and interaction