Retail Executive
Job Summary
We are seeking a proactive Customer Experience & Retail Executive to manage multi-channel customer inquiries, resolve support issues, and drive sales at Corvan's Experience Centre. The ideal candidate will handle after-sales services, conduct product demonstrations, and coordinate with internal teams to ensure high customer satisfaction. We are looking for someone who learns fast, takes ownership, and is comfortable utilizing digital tools and AI to work smarter.
Responsibilities
- Respond promptly to multi-channel customer enquiries and resolve complaints.
- Conduct product demonstrations and support Experience Centre sales targets.
- Coordinate with internal teams for warranty claims, repairs, and after-sales support.
- Maintain accurate customer records and service tickets in HubSpot.
Required Skills
- Strong customer service mindset and problem-solving skills
- Good communication in English and Bahasa Malaysia
- Proficiency in Microsoft Office and CRM systems
- Experience in customer service, retail, or e-commerce
Job Details
About the Role
We are looking for a proactive and customer-focused Customer Experience & Retail Executive to support customers across phone, email, WhatsApp, social media and walk-in channels. You will handle enquiries, resolve customer concerns, assist with after-sales matters and support the daily operations and sales activities of Corvan’s Experience Centre.
Responsibilities
- Respond promptly and professionally to customer enquiries across all service channels.
- Handle complaints, warranty claims, repairs and after-sales requests according to SOPs.
- Follow up on open cases and escalate complex issues to the Team Lead.
- Welcome walk-in customers, conduct product demonstrations and recommend suitable products.
- Support retail sales and contribute towards Experience Centre sales targets.
- Ensure the showroom, product displays, pricing and promotional materials are presentable and updated.
- Coordinate with Technical, Warehouse, Logistics and Marketing teams to resolve customer issues.
- Maintain accurate customer records, service tickets and case updates in HubSpot.
- Collect customer feedback and highlight recurring issues or improvement opportunities.
- Assist with retail inventory, documentation and basic operational reports.
- Meet assigned targets for response time, case resolution, customer satisfaction and sales.
- Perform other related duties assigned by the Team Lead or management.
Requirements
Required Skills
- Strong customer service mindset with good problem-solving skills.
- Good communication skills in English and Bahasa Malaysia.
- Patient, empathetic and professional when handling customers.
- Organised, detail-oriented and able to multitask.
- Comfortable using Microsoft Office, CRM systems and digital communication tools.
- Able to work independently and as part of a team.
- Willing to work weekends or public holidays when required.
Preferred Skills
- Experience in customer service, retail, e-commerce or after-sales support.
- Experience using HubSpot or similar CRM software.
- Experience with home appliances or consumer electronics is an advantage.
Benefit Package
- Medical Benefit
- Optical Benefit
- Dental Benefit
- Annual Leave
- Medical Leave
- Parking Allowance
- Phone Allowance
- EPF, SOCSO, EIS Contribution
- Annual Increment & Bonus (Subject to performance of Staff & Company)