Customer Service Executive
Job Summary
As our Customer Service Executive, you will support retailers and business partners across Malaysia by managing customer enquiries, keeping orders moving, and ensuring inquiries are resolved efficiently. You will work closely with sales, logistics, and service teams to maintain smooth operations, accurate documentation, and timely updates. This role offers great growth potential for individuals looking to build practical customer service and coordination skills in a wholesale environment.
Responsibilities
- Respond to customer enquiries across phone, email, WhatsApp, and social media
- Monitor and follow up on orders, deliveries, and service requests
- Prepare accurate quotations, reports, and related documentation
- Coordinate with sales, logistics, and service teams to resolve issues
Required Skills
- Minimum SPM, Diploma, or equivalent qualification
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Proficient in Mandarin (spoken, written, and reading)
- Good communication and interpersonal skills
Job Details
Responsibilities:
Customer Communication:
- Respond to customer enquiries across phone, email, WhatsApp, and social media with clear, timely messages.
- Log and track open cases to ensure follow-up and closure within agreed timelines.
Order & Documentation Management:
- Monitor and follow up on orders, deliveries, and service requests, keeping customers updated on status.
- Prepare accurate quotations, reports, and related documentation for internal use and customer records.
Coordination & Administrative Support:
- Coordinate with sales, logistics, and service teams to resolve issues and escalate when necessary.
- Maintain precise customer records and filing, and carry out other administrative duties assigned by your supervisor.
Requirements:
Qualifications & Experience:
- You hold minimum SPM, Diploma, or equivalent qualification.
- Fresh graduates are encouraged to apply and will be considered.
Hard Skills & Knowledge:
- Proficient in Microsoft Office, including Word, Excel, and Outlook.
- Comfortable using phone, email, WhatsApp, and social media to manage customer enquiries.
Soft Skills & Qualities:
- Proficient in Mandarin (spoken, written, and reading).
- Good communication and interpersonal skills, able to interact professionally with retailers and partners.
- Able to work independently and as part of a team, responsible, positive, and willing to learn.