Marketing Operations Support
Job Summary
The Marketing Operations Support role involves managing daily stock control, RCN processing, and demo asset management to ensure operational efficiency. The position also entails coordinating marketing campaigns, tracking budgets, and managing customer enquiries across multiple e-commerce and social media platforms. Additionally, the role requires administrative support and logistics coordination to facilitate seamless event preparation and daily business operations.
Responsibilities
- Manage daily stock movements and monthly stock counts
- Perform RCN processing and quality control
- Track and manage demo/tester assets
- Coordinate marketing campaign logistics and finance
- Resolve customer enquiries across e-commerce channels
- Prepare marketing materials for events
Required Skills
- Diploma/Degree in related field
- 1-2 years operational or e-commerce experience
- Hands-on stock and warehouse coordination
- Proficiency in MS Excel and Google Sheets
- Ability to work independently
Job Details
Inventory & Stock Control: Manage daily stock movements between sales team and dealers and conduct monthly stock counts to ensure inventory accuracy and control.
RCN Processing & Quality Control: Execute QC checks on RCN records, verify data accuracy, sort returned stock by condition and coordinate inter-warehouse transfers. Ensure accurate packing lists and proper sealing standards.
Demo / Tester Asset Management: Manage issuance and tracking of tester/demo units, ensure proper stock allocation. Inspect, assess, and document returned parcels, report discrepancies, and maintain accurate return tracking for reconciliation.
Repackaging Operations: Execute product repackaging in line with campaign requirements and operational timelines.
Marketing Operations & Finance Coordination: Manage daily stock requests for campaigns, track operational subscriptions and payment deadlines, and coordinate with Finance for timely processing.
Customer Service Operations: Handle and resolve daily customer enquiries across Website, Instagram, TikTok, Facebook, Shopee, and Lazada, ensuring timely and accurate responses.
Data Tracking & Budget Monitoring: Maintain organized records of marketing data and track operational expenses to support budget control.
Administrative & Logistics Coordination: Prepare meeting minutes, manage POSM packing and allocation lists, and arrange courier and delivery logistics.
Inventory & Asset Organization: Maintain systematic storage and tracking of demo units, testers, and dented stock; support procurement and sourcing of operational materials.
Event Operations Preparation: Plan, pack, and execute preparation of all marketing materials for events, ensuring operational readiness, completeness, and on-time delivery.
Administrative and Ad Hoc Responsibilities: Undertake additional tasks assigned by your superior.
Requirements:
- Diploma/Degree in Marketing, Operations, Logistics, Business Administration or a related field.
- Minimum 1 - 2 years of relevant experience in Operations, Customer Service, Inventory, Warehouse or E-Commerce.
- Able to perform hands-on operational tasks (stock handling, packing, sorting and basic warehouse coordination).
- Proficiency in Microsoft Excel and Google Sheets.
- Able to work independently.