Software Support Intern
Job Summary
This internship position focuses on providing technical support for accounting and payroll systems. You will assist users via various communication channels and collaborate with the technical team to resolve software issues. The role also includes conducting training sessions and ensuring a positive customer experience.
Responsibilities
- Provide technical support via multiple channels
- Resolve software and system-related issues
- Conduct user training on accounting software
- Collaborate with the technical team
Required Skills
- Mandarin proficiency
- Communication skills
- Problem-solving abilities
- Basic IT or accounting knowledge
Job Details
Responsibilities:
- Support customers via WhatsApp, phone calls, email & remote support
- Help users solve software and system-related issues
- Guide customers on how to use accounting & payroll systems
- Conduct online or onsite training for customers
- Work together with the technical team to solve issues
- Follow up with customers and ensure smooth support experience
Requirements:
- Training provided — no experience needed
- Mandarin-speaking candidates are preferred
- Good communication & problem-solving skills
- Positive attitude and willing to learn
- Responsible and customer-friendly personality
- Basic IT or accounting software knowledge is a bonus