Retail Assistant
Job Summary
Retail Assistant is responsible for ensuring smooth BuraqCafe operations, delivering excellent customer service, and handling food and beverage orders. The role also requires operating the cash register, maintaining café cleanliness, and managing stock replenishment. Candidates should have a positive attitude, relevant experience, and the ability to work in shifts.
Responsibilities
- Ensure smooth cafe operations
- Deliver excellent customer service
- Handle F&B orders and cash register
- Maintain cafe cleanliness and stock replenishment
Required Skills
- Minimum SPM qualification
- Communication in Bahasa Malaysia and English
- 1-2 years F&B/retail experience preferred
- Willing to work on a shift basis
Job Details
Retail Assistant – BuraqCafe
Responsibilities
- Ensure smooth and efficient BuraqCafe operations in collaboration with the immediate supervisor.
- Deliver excellent customer service and respond promptly to customer needs.
- Introduce, promote, and upsell BuraqCafe products and menu items to customers.
- Handle customer food and beverage orders and ensure preparation, handling, and disposal processes comply with food handling SOPs.
- Operate the cash register accurately for both cash and credit card transactions, in accordance with company policies and procedures.
- Assist in maintaining café cleanliness, food safety, and overall housekeeping standards.
- Responsible for stock replenishment to ensure food, beverages, and other café supplies are available at all times.
Requirements
Role Requirements
- Minimum SPM qualification or relevant retail/customer service working experience.
- Able to communicate effectively in Bahasa Malaysia and English.
- Preferably 1–2 years of working experience in café, food & beverage, retail, or customer service.
- Candidates without café or retail experience but with a positive working attitude are encouraged to apply.
- Willing to be based at BuraqCafe locations and transfer to other locations when needed.
- Able to work on a shift basis, including weekends and public holidays.
- Energetic, customer-oriented, and highly motivated individuals with a passion for café and customer service are encouraged to apply.