Operation Support Executive
Job Summary
EAN Label Industry Sdn Bhd is seeking an Operation Support Executive (Mandarin Speaker) to coordinate daily operations from order confirmation to final delivery. The role involves working closely with Sales, Production, Purchasing, Logistics, and Customer Service teams to ensure smooth workflows. Candidates will handle order coordination, logistics, documentation, and basic customer support in a fast-paced environment.
Responsibilities
- Coordinate customer orders from confirmation to delivery
- Manage logistics, deliveries, and purchase orders
- Prepare invoices and maintain ERP/CRM records
- Handle customer enquiries and follow up on order status
Required Skills
- Diploma/Degree or equivalent qualification
- Proficient in Mandarin, English, and Bahasa Malaysia
- Good communication and coordination skills
- Computer literate with Microsoft Office and ERP/CRM knowledge
Job Details
What You'll Do
📦 Order & Operations Coordination
- Coordinate customer orders from confirmation until delivery.
- Work closely with Sales, Production, Purchasing and Logistics teams to ensure smooth operations.
- Follow up on production schedules and delivery timelines.
- Coordinate with suppliers to ensure materials are delivered on time.
🚚 Logistics & Procurement
- Arrange deliveries within Klang Valley and coordinate courier services for outstation customers.
- Issue Purchase Orders (PO) and liaise with suppliers.
- Source and evaluate new suppliers and courier partners when required.
📄 Documentation & Administration
- Prepare invoices, purchase orders and other operational documents.
- Verify invoices and ensure documentation is complete before goods are released.
- Upload customer payment slips for Accounts verification.
- Maintain accurate records in the ERP/CRM system.
🤝 Customer Coordination
- Inform customers when orders are ready for collection.
- Handle basic customer enquiries and direct requests to the relevant departments.
- Follow up on delivery arrangements and order status.
💡 Process Improvement
- Support improvements to operational workflows and internal processes.
- Contribute ideas to improve efficiency through ERP, CRM and digital tools.
Requirements
What We're Looking For
- Diploma/Degree or equivalent qualification.
- Fresh graduates are encouraged to apply.
- Experience in Operations, Sales Support, Logistics, Procurement or Administration is an added advantage.
- Able to communicate in Mandarin, English and Bahasa Malaysia.
- Good communication and coordination skills.
- Able to multitask and work in a fast-paced environment.
- Responsible, organized and willing to learn.
- Computer literate (Microsoft Office & ERP/CRM knowledge is an advantage).