Customer Service Officer
Job Summary
We are seeking a passionate Customer Service Officer to handle inquiries, assist with travel bookings, and provide accurate information on tour packages. The ideal candidate will be fluent in English with Mandarin skills being a plus, and must be willing to travel and lead group tours. Join our team to help create amazing travel experiences for our customers.
Responsibilities
- Handle customer inquiries via phone, email, and in person
- Assist with bookings, payments, and travel documentation
- Provide accurate information on tour packages and services
- Support customers before and during their trips
- Lead overseas tours as a tour manager when required
- Coordinate with sales and operations teams
Required Skills
- Excellent communication and people skills
- Positive, can-do attitude and service mindset
- Proficient in English and Mandarin
- Willingness to travel and lead group tours
- Customer service or travel experience
Job Details
What You’ll Do:
- Handle customer inquiries via phone, email, and in person
- Assist with bookings, payments, and travel documentation
- Provide accurate information on tour packages and services
- Support customers before and during their trips
- Lead overseas tours as a tour manager when required
- Coordinate with sales and operations teams
What We’re Looking For:
- Excellent communication and people skills
- Positive, can-do attitude and service mindset
- Proficient in English (Mandarin is a plus)
- Willingness to travel and lead group tours
- Customer service or travel experience is an advantage