Hotel Operations Manager
Job Summary
As a Manager, you will build reliable daily operations and service routines to scale the guest experience. You will be responsible for setting up simple processes and fostering team habits that ensure consistent, warm service. This role involves hands-on management of daily operations across guest services and F&B to drive growth and operational excellence.
Responsibilities
- Oversee daily front and back-of-house operations
- Manage staff rosters and provide on-the-job coaching
- Handle guest feedback and improve service standards
- Monitor inventory, petty cash, and routine financial reports
Required Skills
- 2+ years in hospitality or F&B operations
- Knowledge of POS systems and MS Office
- Strong communication and leadership skills
- Experience in staff scheduling and cash handling
Job Details
Responsibilities
Operations & Guest Experience:
- Oversee daily front-of-house and back-of-house activities to ensure smooth check-ins, dining flow, and room readiness.
- Resolve guest feedback promptly and follow up to improve service standards and repeat visits.
People & Scheduling:
- Create and manage staff rosters, run briefings, and provide on-the-job coaching to keep service consistent.
- Monitor team performance and support a respectful, reliable work culture.
Finance & Admin:
- Track daily takings, manage petty cash, and control basic inventory to keep costs on target.
- Prepare routine operational reports and coordinate supplier billing with senior management.
Requirements
Qualifications & Experience:
- Minimum 2 years of experience in hospitality, hotel, or F&B operations.
- Diploma or degree in hospitality, business, or equivalent practical experience is preferred but not required.
Hard Skills & Knowledge:
- Practical knowledge of front desk, service standards, and daily hotel or F&B operations.
- Experience with staff scheduling, inventory tracking, and basic cash handling.
- Familiarity with POS systems and Microsoft Office or similar tools.
Soft Skills & Qualities:
- Strong communication and customer service mindset with calm problem solving under pressure.
- Organised, reliable, and willing to lead a small team with clear expectations and encouragement.