Retail Supervisor
Job Summary
The Retail Supervisor is responsible for overseeing daily store operations, ensuring excellent customer service, and achieving sales targets. The role requires strong leadership to supervise staff, manage stock, and maintain store standards. Candidates must be able to motivate the team to deliver business objectives in a fast-paced environment.
Responsibilities
- Oversee daily store operations and staff
- Drive team to achieve sales targets
- Manage inventory and stock counts
- Handle cashier and reporting duties
Required Skills
- Minimum 2-3 years retail experience
- 1 year supervisory experience
- Strong leadership and communication
- Knowledge of POS systems and MS Office
Job Details
Duties & responsibilities:
- Lead team in achieving business goals given by the management.
- Provide sincere customer service to our valued clients.
- Advise and introduce clients on suited shoe styles.
- Assisting clients on their enquiries and concerns. (Including aftersales issues)
- Performing operational duties related to stock and sales. (Entering of transactions into systems, conducting regular stock counts)
- Lead in store operations including housekeeping and stock management. (Maintaining store cleanliness and stocks are well organized)
- Plan and manage the rostering and manpower needs of the operations
- Ensure compliance with company policies, SOPs, health & safety, and security procedures.
- Handle cashier operations, daily sales reconciliation, and store reporting.
- Support the Retail Manager in achieving operational and financial objectives.
- Coach & mentor team
Job Requirements:
- Minimum SPM/STPM, Diploma or Bachelor's Degree in Retail Management, Business Administration, or a related field is an advantage.
- Minimum 2–3 years of retail experience with at least 1 year in a supervisory role.
- Strong leadership and people management skills.
- Good communication skills in English and Bahasa Malaysia; Mandarin is an added advantage for customer-facing roles.
- Customer-focused with excellent problem-solving skills.
- Good knowledge of POS systems and Microsoft Office.
- Ability to work retail hours, including weekends and public holidays.
- Able to work in a fast-paced environment and manage multiple priorities.