Restaurant Service Crew

SERVICE CREW Job Responsibilities: - Welcome customers and arrange seating where required. - Take food and beverage accurately. - Recommend suitable menu items to customers according to their needs and preferences. - Serve food, beverages and refill when required. - Clear tables and reset them for the next customers. - Pack takeaway orders and check items before handing over. - Keep the dining area, condiment station and service counters clean. - Restock tissues, sauces, cutlery and takeaway supplies. - Assist with opening and closing cleaning duties. - Carry out other duties assigned by the outlet supervisor. CAPTAIN SERVICE CREW Job Responsibilities: - Allocate stations and duties before each shift. - Monitor manpower and assist during peak hours. - Ensure orders are served correctly and on time. - Handle customer complaints and service recovery. - Coordinate with the kitchen regarding delays or special requests. - Monitor cashier and dining floor operations where required. - Ensure service SOPs and cleanliness standards are followed and maintained. - Report manpower or operational issues to the restaurant Supervisor / Manager. RESTAURANT SUPERVISOR Job Responsilibities: - Supervise daily restaurant operations. - Prepare staff duty rosters. - Monitor attendance, punctuality and discipline. - Ensure sufficient manpower during each shift. - Monitor food quality and customer feedback. - Coordinate with the kitchen on operational issues. - Check stock levels for dining supplies and place replenishment requests. - Train new employees and monitor performance. - Prepare daily sales and operational reports. - Report outlet issues to management. RESTAURANT MANAGER Job Responsibilities: - Manage overall daily restaurant operations. - Supervise front of the house and kitchen teams. - Review staff duty rosters and ensure sufficient manpower. - Monitor sales, labour costs and operating expenses. - Ensure food quality, service quality and cleanliness SOPs. - Handle escalated customer complaints. - Monitor inventory and coordinate purchasing. - Train, coach and evaluate employees. - Conduct opening and closing outlet checks. - Ensure food safety compliance and health regulations. - Prepare operational reports. - Work closely with the owner on outlet performance. Requirements: SERVICE CREW Job Requirements: - Minimum SPM or equivalent qualification. - Fresh graduates and candidates without experience are encouraged to apply. Training will be provided. - Previous experience as a waiter, waitress, or in customer service is an added advantage. - Friendly, positive, and customer-oriented personality. - Good communication and interpersonal skills. - Able to work in a fast-paced environment and under pressure. - Willing to work on weekends, public holidays, and shift rotations. - Team player with a strong sense of responsibility and punctuality. - Able to communicate fluently in Chinese and basic proficiency in English and Malay. - Physically fit and able to stand or walk for extended periods. CAPTAIN SERVICE CREW Job Requirements: - Minimum SPM or equivalent qualification. - 2-3 years of restaurant experience. - Experience leading a service team is preferred. - Friendly, positive, and customer-oriented personality. - Good communication and interpersonal skills. - Able to work in a fast-paced environment and under pressure. - Willing to work on weekends, public holidays, and shift rotations. - Team player with a strong sense of responsibility and punctuality. - Able to communicate fluently in Chinese and basic proficiency in English and Malay. - Physically fit and able to stand or walk for extended periods. RESTAURANT SUPERVISOR Job Requirements: - Diploma is preferred but not compulsory with relevant experience. - Minimum 3 years in F&B operations. - Experience supervising a restaurant team is preferred. - Able to work in a fast-paced environment and under pressure. - Willing to work on weekends, public holidays, and shift rotations. - Able to communicate fluently in Chinese and basic proficiency in English and Malay. RESTAURANT MANAGER Job Requirements: - Diploma or Bachelor’s Degree preferred but not compulsory with relevant experience. - Minimum 3-5 years in F&B management experience. - Experience managing service and kitchen teams. - Knowledge of manpower planning, stock control and restaurant operations. - Strong leadership, communication and problem solving skills. - Able to work in a fast-paced environment and under pressure. - Willing to work on shifts, weekends and public holidays. - Able to communicate fluently in Chinese and basic proficiency in English and Malay.