Sales Coordinator
Job Summary
The Sales Coordinator will manage sales administration, prepare quotations, and process corporate and group bookings. They will act as the primary point of contact for client coordination while supporting the sales team with operational tasks. Additionally, the role involves maintaining records, tracking sales performance, and collaborating with internal departments to ensure event success.
Responsibilities
- Prepare sales quotations, proposals, and contracts
- Coordinate bookings, events, and client communications
- Support sales team and track sales performance
- Handle financial coordination and payment monitoring
Required Skills
- Diploma/Degree in Business, Marketing, or related field
- 1-3 years sales administration experience
- Strong administrative and organisational skills
- Proficiency in Microsoft Office
Job Details
Sales Administration
- Prepare quotations, proposals, contracts, and confirmation letters for corporate clients, schools, travel agencies, government agencies, and group bookings.
- Process and monitor sales bookings, reservations, and event arrangements.
- Maintain accurate customer records, sales database, and filing system.
- Generate invoices, purchase requisitions, and other sales-related documentation.
- Ensure all sales documents are properly approved and filed.
Customer & Client Coordination
- Respond promptly to customer enquiries via phone, email, WhatsApp, and social media.
- Coordinate with clients regarding booking details, payment status, event requirements, and itinerary.
- Build and maintain positive relationships with existing and potential customers.
- Handle customer feedback professionally and escalate issues when necessary.
Internal Coordination
- Coordinate with Operations, Finance, and other departments to ensure smooth execution of bookings and events.
- Communicate customer requirements accurately to all relevant departments.
- Assist in arranging VIP visits, educational tours, corporate events, birthday parties, and team-building programmes.
Sales Support
- Assist the Sales Manager in achieving monthly and annual sales targets.
- Prepare sales presentations, promotional materials, and marketing packages.
- Follow up on quotations and outstanding proposals.
- Support sales team during roadshows, exhibitions, travel fairs, and promotional events.
- Assist in developing new business opportunities and maintaining existing accounts.
Reporting & Documentation
- Track sales performance and booking trends.
- Maintain records of customer contracts, payment status, and event schedules.
- Monitor sales pipeline and update CRM or sales tracking systems.
Financial Coordination
- Monitor customer payments and coordinate with Finance on outstanding balances.
- Ensure deposits and final payments are received before event or booking dates.
- Assist in preparing sales forecasts and budget reports when required.
Compliance & Other Duties
- Ensure compliance with company policies and Standard Operating Procedures (SOPs).
- Maintain confidentiality of customer and company information.
- Perform any other duties assigned by Management.
Requirements
- Diploma or Bachelor's Degree in Business Administration, Marketing, Hospitality, Tourism Management, Event Management, or related field.
- Minimum 1–3 years of experience in Sales Administration, Sales Coordination, Hospitality, Tourism, Theme Park, Resort, Hotel, or related industry.
- Fresh graduates with strong administrative skills are encouraged to apply.
- Strong administrative and organisational skills.
- Excellent communication and interpersonal skills.
- Good negotiation and customer service skills.
- Ability to multitask and manage multiple bookings simultaneously.
- Strong attention to detail and accuracy.
- Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook).
- Good report preparation and documentation skills.
- Ability to work independently and under pressure.