Technical Support Intern
Job Summary
As a Technical Support Intern, you will assist the IT team in providing exceptional customer service and resolving technical issues. You will gain practical experience in troubleshooting software and hardware problems while responding to inquiries. This role offers the opportunity to document support tickets and collaborate with cross-functional teams.
Responsibilities
- Provide technical assistance via multiple channels
- Troubleshoot software and hardware issues
- Document interactions in ticketing system
- Maintain knowledge base articles
Required Skills
- Enrolled in CS/IT degree program
- Knowledge of hardware, software, and networking
- Strong problem-solving skills
- Excellent communication skills
Job Details
Responsibilities:
- Provide technical assistance and support to customers and team members via phone, email, or chat.
- Troubleshoot software and hardware issues reported by team members and customers.
- Diagnose and resolve technical problems related to computer systems, software applications, and network connectivity.
- Escalate unresolved issues to the appropriate support teams or senior staff.
- Document customer interactions, troubleshooting steps, and resolutions in the ticketing system.
- Collaborate with cross-functional teams to ensure timely resolution of technical issues.
- Assist in the development of technical support documentation and knowledge base articles.
Benefits:
- Hands-on experience in a dynamic and fast-paced work environment.
- Opportunity to learn from experienced professionals in the field.
- Flexible work hours and the ability to work remotely.
- Potential for full-time employment or extended internship opportunities based on performance.
Requirements:
- Currently enrolled in a degree program in Computer Science, Information Technology, or a related field.
- Strong interest in technology and a desire to pursue a career in technical support or IT.
- Basic understanding of computer hardware, software, and networking concepts.
- Excellent communication skills, both verbal and written.
- Ability to work well independently and as part of a team.
- Strong problem-solving skills and attention to detail.
- Minimum 6 months internship period.
- Preferably September 2026 onwards intake.